Our team can assist you at all stages of the product and service life cycle: from the design to the marketing.
Products and services design and production:
- Compliance analysis with product and service regulations,
- Compliance with standards and certifications (designations, standards, markings, certification).
Product placing on the market:
- Responsibility of the marketer/distributor identification,
- Stakes of labelling, nutritional claims etc.
Product and service marketing:
- Sales techniques audit and compliance: pre-contractual information obligations for products, services and digital content, compliance with distance and off-premises sales rules, prospecting and selling,
- Product and service guarantees and after-sales service: audit of your procedures and contractual documents, assistance in establishing and securing your warranties both in France and internationally, training of your teams in the various warranties and their impact,
- Personal data protection: contractual documentation drafting and auditing, data collection, data use, cookies, data profiling.
Communication and sales promotion:
- Sales promotion: announcing price reductions, sales, liquidation, sales with premiums, subordinated/package sales, lotteries and competitions,
- Communication: assistance in developing e-marketing campaigns and tools, advertising campaigns validation (comparative advertising, misleading and unfair commercial practices, free-riding, defamation, etc.).
Assistance in controls performed by the authorities and more generally, in crisis management:
- Crisis management procedure establishment, including reputational exposure risks issues,
- Products recalls and withdrawals management,
- Support during inspections: exchanges with the authorities, assistance during searches and seizures.
